Shipping Policy
At ST, we strive to deliver your orders efficiently and promptly. Please review our shipping policy to understand how we handle the shipping process.
1. Processing Time
Orders are processed within 1-3 business days, excluding weekends and holidays. During high-demand periods, processing may take longer, but we will notify you of any delays.
2. Shipping Methods
We offer various shipping options to suit your needs. The available methods and estimated delivery times will be displayed at checkout.
3. Shipping Rates
Shipping rates are calculated based on the delivery location, package weight, and chosen shipping method. These charges will be visible during the checkout process.
4. Delivery Times
Estimated delivery times depend on the selected shipping option. While we work with reliable carriers, delivery timelines are approximate and may vary due to unforeseen circumstances such as weather, customs, or carrier delays.
5. International Shipping
We ship worldwide to most countries. International orders may be subject to customs duties, taxes, or fees, which are the recipient’s responsibility. Please check with your local customs office for more information.
6. Tracking Information
Once your order is shipped, we will provide a tracking number so you can monitor the progress of your delivery.
7. Failed Deliveries and Incorrect Addresses
ST is not responsible for shipments returned due to incorrect addresses provided by the customer. Reshipping charges will apply for orders requiring redelivery.
8. Damaged or Lost Packages
If your package is damaged or lost during transit, please contact us immediately. We will work with the carrier to resolve the issue and assist with replacements or refunds if necessary.
9. Changes to Orders
Any changes to the shipping address or order details must be requested before the order is dispatched. Once the package is shipped, modifications cannot be made.
10. Contact Us
For any questions or concerns about our shipping policy, please reach out to us at [Insert Contact Information].